TroubleShooting

Video is Freeze-Frame or Choppy?
You may not have enough bandwidth to support your chosen connection speed. Please start the webcast again and choose a slower stream speed. Full-motion video requires at least 37kbps of available bandwidth if you selected the 56kbps speed and 80 kbps if you selected the 100kbps speed.

Audio Sound Scratchy, or Inconsistent?
Make sure you have the appropriate media player installed on your computer. Make sure your speakers are turned up, and connected, and your connection to the Internet is active.

Behind A Corporate Firewall?
Occasionally, our visitors have trouble viewing streaming media content because they are behind a corporate firewall. Please use the information below to eliminate this problem.

Media Player Firewall Information
You will need to either connect to the broadcast site from outside of the firewall or ask your MIS department to open port 80 which supports audio & video streaming.

How Do I Get Rid Of The Clicking Noise?
The Windows operating system often sets a default "click" sound (or it may be some other system sound such as a "ding") that plays every time you click a button or when a frame is refreshed. Some of our pages use hidden frames reloading periodically to achieve certain functionality. In order to eliminate the "click" noise, please see the following instructions below:

Windows 95/98/2000:

1. Open the Start Menu.
2. Go to "Settings" and select "Control Panel".
3. Double click on the "Sounds and Multimedia" icon.
4. From the tabs along the top of the window, select the "Sounds" tab.
5. Scroll down in the "Sound Events" window until you reach "Windows Explorer" and under this you will find "Start Navigation"
6. Click on "Start Navigation" and you will see a .wav file appear in the "Name:" box (this is the sound that is associated with the click sound).
7. In the "Name:" drop down menu, select "(None)" and then hit "OK" (this will set no sound to be played when you're navigating on the web).

Note: Keep in mind that this will remove the "click" sound when selecting buttons and links on all web sites you visit (until you set the sound back). This is a safe change to make and does not affect any other functionality of your Windows Explorer browser.

Windows NT:

1. Open the Start Menu.
2. Go to "Settings" and select "Control Panel"
3. Double click on the "Sounds" icon.
4. Scroll down in the events window until you reach "Windows Explorer" and under this you will find "Start Navigation".
5. Click on "Start Navigation" and you will see a .wav file appear in the "Name:" box (this is the sound that is associated with the click sound).
6. In the "Name:" drop down menu, select "(None)" and then hit "OK" (this will set no sound to be played when you're navigating on the web).

Note: Keep in mind that this will remove the "click" sound when selecting buttons and links on all web sites you visit (until you set the sound back). This is a safe change to make and does not affect any other functionality of your Windows Explorer browser.